Companies – especially more complex organizations – require standard, documented processes and procedures to achieve high levels of quality and productivity. Too few, and inefficiency ensues; too many, and creativity is stifled. Yet it can be difficult to find training on process improvement – and the range of complicated tools available could make even the most experienced professional s head spin.

Successful Business Process Management fills the gap, providing a succinct, accessible overview of the field. Step-by-step instructions explain how to: overcome resistance and apathy to standard procedures; take a systematic rather than ad hoc approach to process management; design key processes and capture them in documented procedures; revise existing processes when feasible; roll out the changes so people know what to do; and embed them in the organization for reliable outcomes. Process management serves as a structural framework for streamlining activities and creating smooth workflows. Get it right – neither overly rigid nor under developed – and an outflow of continuous improvements will drive long-term success.